Our Refund & Return Policy

At Rythuri, we're committed to providing you with the freshest produce and groceries. Because our products are perishable, our policy is designed to be simple and fair.

1. Eligibility for a Refund

You are eligible for a **full refund or a replacement** if an item you received is:

• **Damaged** or in a rotten condition upon delivery.
• **Incorrect**—you received an item different from what you ordered.

Please note that due to the nature of our fresh products, we do not accept returns or provide refunds for any other reasons, such as a change of mind.

2. How to Request a Refund

To be eligible, you must report the issue within **2 hours** of receiving your order. Follow these simple steps:

• **Contact us** immediately via email at support@rythuri.in.
• **Provide proof** by including clear photos or videos of the damaged or incorrect items.
• **Include your Order ID** in the email subject line to help us process your request faster.

3. Refund Methods and Timeframes

Once your request is approved, we will process your refund:

• **Online Payments:** The refund will be sent back to your original payment method. Please allow **7-10 business days** for the refund to reflect in your account, depending on your bank's processing time.
• **Cash on Delivery (COD):** We will offer you a **bank transfer** or **store credit** for the refund amount. We will contact you for the necessary bank details.

4. Non-Refundable Items

For safety and hygiene, we cannot issue a refund for any items that have been opened, partially consumed, or used, unless the reason for the refund is damage or incorrect delivery.

5. Contact Us

If you have any further questions about our Refund & Return Policy, please don't hesitate to contact us.

**Email:** support@rythuri.in